This Refund Policy applies to paid subscription tiers on OC Grand Prix, operated by 漢威榜顧問有限公司 (Han Wei Consulting Co., Ltd.), a company registered in Taiwan ("we," "us," or "our"). It should be read together with our Terms of Service.
You may request a full refund within 7 days of your initial subscription purchase, provided you have not substantially used the paid-tier features during that period.
To request a refund, contact us via the details on our Contact page, including your account email and the date of purchase. Refund requests are reviewed on a case-by-case basis.
Renewal charges for subsequent billing periods are generally non-refundable, except where required by applicable law. If you cancel before a renewal date, you will not be charged again, but no partial refund is issued for the remainder of an already-paid period.
You may cancel your subscription at any time from your Account page. Cancellation stops future renewal charges; it does not retroactively refund the current billing period.
When you cancel, your account keeps paid-tier access until the end of the current billing period, after which it reverts to the free tier. Data associated with your account is retained per our Privacy Policy.
Payments are processed by a third-party payment provider. Refunds, where approved, are issued to the original payment method and may take several business days to appear, depending on your bank or card issuer.
We reserve the right to deny a refund request where there is evidence of abuse of this policy (e.g., repeated subscribe/refund cycles) or violation of our Terms of Service.
Questions about this policy can be directed to us via our Contact page.